Introduction (based on guidelines of MHRD)
The Student's Grievance Cell desires to promote and maintain a conducive and unprejudiced educational environment. The functions of Students Grievance Cell include the following:

1. Redressal of Students' Grievances to solve their academic and administrative problems.
2. To co-ordinate between students and Departments / Sections to redress the grievances.
3. To guide ways and means to the students to redress their problems.

Students' Grievance Procedure
The grievance procedure is a machinery to sort out the issues between student and college. It is a means by which a student who believe that, he / she has been treated unfairly with respect to his / her academic / administrative affairs or is convinced to be discriminated is redressed. It is a device to settle a problem. It enables to express feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the college. It involves a process of investigation in which 'Student's Grievance Cell' enquires and analyses the nature and pattern of the grievances in a strictly confidential manner. Matters are disclosed to only those, who have a legitimate role in resolving the matter. Emphasis on procedural fairness has been given with a view to "the right to be heard and right to be treated without bias".

SMAID has in place an online mechanism for registering and disposing of grievances.

1. The Institutions has a notice board/flex board fixed near the office of the Principal, indicating the details of online Grievance Redressal Mechanism i.e. URL of the online Grievance Redressal [Portal, names, contact nos. and e-mail IDs of members of the Grievance committee, to ensure publicity/awareness of the establishment of Grievance Redress Mechanism/Students Grievances Portal.
2. An online monthly status report regarding the number of grievances received, disposed off and pending on the last day of the previous month will be informed to AICTE.


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